Key Responsibilities

• Provide end-to-end support across L2, and L3 ticket levels, ensuring timely resolution and user satisfaction.
• Troubleshoot and resolve issues in .NET-based applications (excluding bug fixing).
• Monitor, manage, and escalate incidents within SLAs.
• Collaborate with cross-functional teams to support application deployments and integrations.
• Maintain and support Azure cloud infrastructure including services such as App Services, Azure SQL, Storage, and Monitoring.
• Develop and maintain knowledge base articles, FAQs, and support documentation.
• Assist in automation and scripting tasks to improve support workflows and reduce manual intervention.
• Provide regular updates and reports on ticket trends and system health.

Candidate Profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in support engineering role managing L2, L3 support tiers.
• Azure certifications are an added advantage.
• Experience using ticketing tools like ServiceNow, Jira, or Zendesk.
• Strong experience in supporting .NET (C#) applications.
• Solid hands-on experience with Microsoft Azure (IaaS, PaaS, Resource Groups, Monitoring, etc.).
• Familiarity with DevOps tools and practices is a plus.
• Good understanding of system integration, authentication, and deployment processes.
• Excellent communication and customer-facing skills.
• Strong analytical and problem-solving abilities.