Key Responsibilities

• Maintain inventory of all IT assets including computers, peripherals, mobile devices, and network equipment
• Coordinate maintenance schedules and repairs for IT equipment
• Manage device lifecycle from procurement to disposal
• Ensure proper documentation and tracking of all IT assets
• Monitor and maintain CCTV surveillance systems
• Oversee access control systems including user permissions and physical access management
• Provide technical support and troubleshooting for security infrastructure
• Ensure security systems are functioning optimally at all times
• Maintain and troubleshoot internal network devices including switches, routers, and access points
• Monitor network performance and connectivity issues
• Provide technical support for network-related service matters
• Assist in implementing network improvements and upgrades
• Manage employee IT support requests through ticketing system
• Provide both remote and on-site technical assistance
• Troubleshoot hardware, software, and connectivity issues
• Ensure timely resolution of technical problems with appropriate documentation
• Administer individual and group mobile connections
• Manage package updates, limitations, and optimization
• Coordinate with Dialog for service-related matters
• Provide technical support for mobile devices and services
• Facilitate IT onboarding process for new employees (account creation, device setup, access provisioning)
• Manage IT offboarding procedures including account deactivation and asset recovery
• Ensure smooth IT transitions during employee lifecycle changes
• Manage Microsoft 365 user accounts and licenses
• Administer Atlassian (Jira/Confluence) user accounts and licenses
• Ensure compliance with software licensing agreements
• Monitor license utilization and recommend optimizations

Candidate Profile

• Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
• 1-2 years of experience in IT support or similar role
• Strong understanding of Windows operating systems and Microsoft 365 suite
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with CCTV and access control systems
• Experience with ticketing systems and help desk operations
• Proficiency in hardware troubleshooting and repairs
• Knowledge of network infrastructure and connectivity
• Understanding of security systems (CCTV, access control)
• Familiarity with Microsoft 365 administration
• Basic knowledge of Atlassian products (Jira, Confluence)
• Remote support tools and techniques
• Strong problem-solving and analytical skills
• Excellent communication skills in English (written and verbal)
• Customer service oriented mindset
• Ability to work independently and as part of a team
• Good organizational and time management skills
• Attention to detail and documentation
• Willingness to learn new technologies
• Ability to handle multiple priorities simultaneously
• Experience with vendor management
• Knowledge of IT asset management systems
• Understanding of IT service management (ITIL) principles
• Experience in the ERP or software solutions industry

What We Offer

• Competitive salary package
• Opportunities for professional development and training
• Exposure to diverse IT systems and technologies
• Collaborative work environment
• Career growth opportunities